01Introduction and Scope of This Policy
Laju7 ("we", "our platform") values the privacy of every individual who uses our services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you register, access, or use the laju7 platform via our website laju7.app or our mobile app.
This document is drafted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices in data management. By continuing to use the laju7 platform, you acknowledge that you have read and understood this privacy policy.
02Information We Collect
We only collect information that is genuinely necessary to provide you with a safe, fair, and quality service. Our data collection falls into several key categories:
Registration & Identity Information
When you register a laju7 account, we collect information such as your full name, date of birth, national identification number (MyKad) or passport, email address, phone number, and residential address. This information is required to verify your identity, comply with KYC requirements, and confirm that you meet the minimum age requirement.
Financial Information
To process deposits and withdrawals, we collect bank account details, e-wallet information, and transaction records. We do not store credit or debit card details directly — all card transactions are processed through security-verified payment processors.
Usage & Technical Data
We automatically collect technical data including IP address, device type, operating system, browser version, pages visited, session duration, and interaction patterns within the platform. This data is used to enhance the user experience and detect suspicious activity.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification, KYC, legal compliance | 5 years after account closure |
| Financial Data | Transaction processing, internal audit | 7 years (tax requirements) |
| Usage Data | Platform improvement, security | 2 years |
| Communications | Customer support, dispute records | 3 years |
03How We Use Your Information
Every piece of information we collect is used for a specific and legitimate purpose. laju7 does not use your data for purposes unrelated to the provision of our services.
The primary uses of your data include:
- Account management — registration, identity verification (KYC), secure login, and profile updates
- Transaction processing — processing deposits, withdrawals, and other financial activities securely and promptly
- Platform security — detecting and preventing fraud, money laundering, and unauthorized access
- Legal compliance — fulfilling reporting obligations to relevant authorities when required
- Service communications — sending transaction notifications, security alerts, and important updates about your account
- Product improvement — analyzing usage patterns to enhance the gaming experience and platform interface
- Consent-based marketing — sending promotional information and special offers only to members who have agreed to receive it
04Data Sharing & Disclosure
Laju7 sell, rent, or trade your personal data to any third party for their own commercial purposes. This is our absolute commitment to every member.
However, in certain situations, we may share your information with the following parties:
Trusted Service Providers
We work with companies that help us operate the platform, process payments, and provide technical support. All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
Legal and Regulatory Requirements
We will disclose your information to the relevant authorities when required to do so by law, court order, or in efforts to prevent fraud and financial crime.
Rights & Security Protection
In cases where it is necessary to protect the rights of laju7 or the safety of other users, we may disclose the required information to relevant parties, including law enforcement agencies.
05Data Security and Protection
Protecting your information is our highest priority. laju7 continually invests in the latest security infrastructure to ensure your data is always shielded from both internal and external threats.
Security measures we have implemented include:
- 256-bit SSL Encryption for all data transmitted between your device and our servers
- Data-at-rest encryption for all sensitive information stored in our databases
- Two-factor authentication (2FA) available on all accounts for an additional layer of protection
- Real-time activity monitoring to detect and block suspicious access attempts
- Periodic security audits by independent third parties to identify and patch vulnerabilities
- Strict internal access controls — only authorized personnel may access sensitive member data
06Cookies & Tracking Technologies
Laju7 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our platform.
Types of Cookies We Use
- Essential Cookies — required for core platform functions such as login sessions and security settings. Cannot be disabled.
- Performance Cookies — helps us understand how users interact with the platform for improvement purposes.
- Preference Cookies — storing your preferences such as language and display settings.
- Analytics Cookies — collecting aggregated data on usage patterns for statistical purposes.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect specific functionality on the laju7 platform.
07Your Rights as a Data Subject
Under Malaysia's PDPA and modern data protection principles, you have certain rights regarding the personal data we hold about you. laju7 respects and facilitates the exercise of these rights.
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request that we correct any inaccurate or incomplete information.
Right to Erasure
Request deletion of your data under certain circumstances, subject to legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
Receive your data in a structured, machine-readable format for portability.
Right to Restrict Processing
Request that we restrict how we process your data in certain situations.
To exercise any of the above rights, please contact our data protection team at [email protected]. We will process your request within 30 business days.
08Children's Privacy
The laju7 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data of individuals under 18 years of age. Should we discover that a child's data has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the relevant account.
If you believe a minor has registered on our platform, please contact us immediately through our customer support channels.
09Amendments to the Privacy Policy
Laju7 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this document
- Send email notifications to all registered members
- Display an in-platform notice for at least 14 days before changes take effect
Continued use of the laju7 platform after changes take effect constitutes your acceptance of the updated policy.
10Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
Live Support: 24/7 live chat within the laju7 platform
Response Time: Within 2 business days for privacy-related enquiries