01Why Responsible Gaming Matters

For laju7, responsible gaming is not merely a phrase written in a policy document — it is at the core of how we operate every day. Every feature, every promotion, and every platform design decision takes the well-being of our members into account.

Gambling and online gaming are a legitimate and enjoyable form of entertainment when approached the right way. Like any other form of entertainment, the key to a positive experience is self-control, awareness of your personal limits, and an understanding of the risks involved. Problems arise when gaming ceases to be entertainment and begins to affect a person's daily life, finances, or relationships.

At laju7, we recognise that a small number of members may face challenges managing their playing habits. That is why we provide a comprehensive set of tools to help you stay in control — not merely as a legal requirement, but because we genuinely care about the well-being of every member.

laju7 Core Principles: Our platform is for individuals aged 18 and above only. Gaming must be for entertainment, not as a source of income or a solution to financial problems. If you do not agree with these principles, we encourage you to reconsider joining our platform.

02Self-Control Tools We Provide

Laju7 provides a range of self-control tools that you can access directly through your account settings at any time. All these tools are designed to give you full control over your gaming experience.

Deposit Limit

Set the maximum amount you can deposit within a given period — daily, weekly, or monthly. Once this limit is in place, our system will automatically reject any deposit attempt that exceeds it. Should you wish to increase the limit, a 24-hour waiting period applies to give you time to reconsider.

Loss Limit

Beyond deposit limits, you can set a maximum loss limit per session or over a specified period. Once this limit is reached, your account will be blocked from placing any further bets for the duration you have set. This ensures you do not continue playing when emotions are overriding your judgment.

Session Time Limit

Set how long you want to play in a single session. Our system will send you a warning when you are approaching your set time limit, and will automatically close the session once the limit is reached. This feature is especially useful for keeping track of time while you are deep in your gameplay.

Playing Break (Cooling-Off)

If you feel you need a short break without fully closing your account, the playing break option allows you to suspend your wagering activity for 24 hours, 7 days, or 30 days. During this period, you can still access your account to check your balance and transaction records, but you will not be able to make new deposits or place new bets.

Self-Exclusion

This is the most drastic tool we provide — and we offer it intentionally. If you feel you need a longer break from our platform, the self-exclusion option allows you to close your account for a minimum period of 6 months up to permanently. Requests are processed immediately and cannot be reversed while the exclusion period is active.

How to Access: All these self-control tools can be found in the Account Settings > Responsible Gaming on the laju7 platform. You can also reach our support team via 24/7 live chat for immediate assistance with setting any of these limits.

03Identifying Problematic Gaming Habits

Gambling addiction often develops gradually. Many people do not realise their playing habits have become a problem until it begins to affect important areas of their lives. Recognising the early warning signs is an essential first step.

Note: If you identify with four or more of the following situations, we strongly encourage you to contact a support organisation or use our self-exclusion tool immediately.

Here are the warning signs to watch for in yourself or someone you care about:

Borrowing money or selling assets to fund wagering

Continuing to play despite intending to stop — repeatedly trying to "chase back" money that has been lost

Hiding your gambling habits or the amount of money spent from family and friends

Feeling restless, irritable, or distressed when unable to play or when trying to stop

Neglecting work, family, or academic responsibilities due to excessive time spent gaming

Needing to continuously increase wager amounts to experience the same level of excitement as before

04Self-Assessment — Am I Gaming Responsibly?

Answer the following questions honestly to help you assess your own playing patterns. This is not a diagnosis — rather, it is a starting point for meaningful self-reflection.

1

Have you ever gambled with money meant for essential needs such as rent, bills, or food?

2

Do you frequently think about gambling even while doing other things, such as working or spending time with family?

3

Have you ever lied to loved ones about how much time or money you have spent gambling?

4

Do you gamble to escape problems, stress, boredom, or uncomfortable feelings?

5

Have you ever tried to cut back or stop gambling but failed on more than one attempt?

6

Has your gambling ever caused serious problems in your personal relationships or career?

If your answer is "Yes" to two or more of the questions above, we encourage you to speak with a professional or contact the helplines listed below. Acknowledging the problem is a sign of strength, not weakness.

05Child and Underage Protection

The laju7 platform is exclusively for individuals aged 18 and above and we take this obligation very seriously. We carry out a strict identity verification (KYC) process to ensure all members meet the minimum age requirement.

If you share a device with younger family members, we recommend that you:

  • Always log out of your laju7 account when you are done playing
  • Using a strong password and never sharing it with anyone
  • Enabling parental controls on shared devices
  • Storing login credentials somewhere inaccessible to children

If you suspect that an underage individual has accessed our platform, please contact our support team immediately. We will take swift action to investigate and close the account in question.

06Help Resources and Support

Laju7 understands that sometimes a person needs more than just in-platform control tools. We encourage anyone struggling with gambling-related issues to seek appropriate professional support.

Here are some support resources available in Malaysia:

Talian Kasih (1800-18-8000) — Malaysia's national helpline operating 24 hours a day, 7 days a week, providing counselling and referrals for a range of issues including gambling addiction. This service is free and confidential.
Public Mental Health Hospitals and Clinics — The Psychiatry Department at Malaysian public hospitals provides treatment for gambling addiction. You can obtain a referral through a general practitioner at your nearest public clinic.
Community Support Groups — Support groups such as Gamblers Anonymous (GA) provide a platform for individuals facing gambling problems to share experiences and support one another in a safe, non-judgmental setting.

Remember — seeking help does not mean you are weak. It means you are strong enough to take the first step towards a more balanced and healthier life.